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Privacy Policy

A legal disclaimer

  1. Introduction
    Team Keelan is committed to protecting and respecting your privacy. This Privacy Policy explains how we collect, use, store, disclose and otherwise handle personal information in the course of our real-estate services and the operation of our website at https://www.propertycoteamkeelan.com.au/.
    By accessing or using the Website, or engaging with our services, you accept the practices described in this policy.

  2. Scope
    This policy applies to personal information collected by the Agency in relation to:

  • visitors to, and users of, the Website;

  • property owners (vendors/sellers) and prospective sellers;

  • purchasers/buyers;

  • prospective tenants and landlords (where applicable);

  • other individuals who contact us, or who we engage with in the course of our business.
    “Personal information” has the meaning given in the Privacy Act 1988 (Cth) and includes information about an identified individual or an individual who is reasonably identifiable.

  1. Why we collect personal information
    We collect personal information to enable us to:

  • provide our real estate sales (and property management if applicable) services;

  • respond to your enquiries, requests or feedback;

  • manage listings, marketing of properties, open homes and inspections;

  • conduct due diligence and property appraisals;

  • communicate with you (including by phone, email, SMS, social media);

  • operate, maintain and improve our Website and services;

  • comply with legal, regulatory or licensing requirements;

  • develop and manage our business, including internal administration and reporting.

  1. What kinds of personal information we collect
    Depending on your interaction with us, we may collect:

  • Contact details (such as name, address, email, phone number)

  • Property details (address of property, features, condition, photographs)

  • Transactional information (e.g., property sale, bid, offer, rental information)

  • Financial or professional information (e.g., if you are a vendor or buyer)

  • Demographic information (such as age range, household composition, preferences)

  • Website usage information (including IP address, device information, browsing activity, cookies)

  • Other information you provide to us (for example via contact or enquiry forms).

If you provide us with sensitive information (for example about your health, racial or ethnic origin, membership of a professional or trade association), we will only do so with your consent or where permitted by law.

  1. How we collect personal information
    We collect personal information when you:

  • submit forms on the Website (e.g., enquiry forms, register your interest forms)

  • contact us by telephone, email, social media or in person

  • attend open homes or inspections and provide your details

  • provide information when entering into a listing, sales or property management agreement

  • interact with the Website (cookies, analytics, tracking tools)

  • from third-party sources (for example public records, listing services, referral sources) where permitted.

  1. How we use and disclose personal information
    We use your personal information for the purposes set out above (see section 3). We may also disclose your personal information to:

  • our service providers who assist us (e.g., IT, cloud-services, analytics, marketing, property portals)

  • other real-estate professionals (e.g., other agents, valuers, solicitors) as part of a property sale or purchase process

  • as required by law, regulation or licensing authority

  • our affiliated entities (if any)

  • in connection with a sale or acquisition of our business or assets (if applicable)

  • to marketing or communications (where you have consented or where permitted by law).

We will only disclose your personal information for the purpose for which it was collected (or a directly related purpose) unless you have consented to a different use or disclosure, or as otherwise permitted by the APPs. OAIC+2LegalVision+2

  1. Cookies and online tracking
    Our Website uses cookies and similar technologies to collect information about how you use the Website (e.g., pages visited, time spent, device type). This helps us improve our Website, personalise services and monitor performance.
    You can manage or disable cookies via your browser settings, but please note this may impact your experience of the Website.

  2. Data storage and security
    We take reasonable steps to protect the personal information we hold from misuse, interference, loss and unauthorised access, modification or disclosure. These steps include administrative, technical and physical safeguards.
    If we believe a data breach has occurred that is likely to result in serious harm, we will comply with our obligations under the Notifiable Data Breaches scheme. LegalVision+1

Your personal information may be stored electronically, including on servers located outside of Australia. If we transfer your information overseas, we will take reasonable steps to ensure that the overseas recipient handles the information in a way consistent with the APPs.

  1. Access and correction
    You may request access to the personal information we hold about you, or request correction of it, by contacting us (see section 12 below). We will respond to your request in a reasonable timeframe. In some cases we may refuse access, for example where the law allows us to do so, and we will explain our reasons.
    We may retain a copy of your information even after we have responded to your request to delete or correct it, in order to comply with legal or business obligations.

  2. Data retention
    We will retain your personal information for as long as required to fulfil the purposes for which it was collected (including legal or accounting obligations), and thereafter as permitted by law. When the information is no longer needed, we will take steps to securely destroy or de-identify it.

  3. Your rights and choices
    You have choices about how we use your personal information:

  • you may opt-out of receiving marketing communications from us by following the unsubscribe instructions in the communication, or by contacting us directly;

  • you may request that we stop using your data for direct marketing;

  • you may choose not to provide certain personal information, but if you do so we may not be able to provide you with certain services or respond to certain enquiries;

  • if you are visiting the Website and do not wish your usage to be tracked, you may disable cookies as described above.

  1. Contacting us / complaints
    If you have any questions about this Privacy Policy or our handling of your personal information, please contact us at:
    Team Keelan
    Address: 2 Ilya Avenue, Erina
    Email: james.keelan@propertyco.com.au
    Phone: 0435 714 565

If you believe we have breached your privacy or mishandled your personal information, please contact us with details of your complaint. We will investigate and respond to your complaint within a reasonable time. If you remain unsatisfied, you have the right to contact the Office of the Australian Information Commissioner (OAIC).

  1. Changes to this policy
    We may update this Privacy Policy from time to time. We will post the updated version on the Website and update the “Effective Date” above. Your continued use of the Website and services after changes are posted constitutes your acceptance of the changes.

  2. Definitions
    In this policy:

  • “APPs” means the Australian Privacy Principles set out in the Privacy Act 1988 (Cth).

  • “Personal information” has the meaning given in the Privacy Act (i.e., information about an identified individual or an individual who is reasonably identifiable).

  • “Sensitive information” is a subset of personal information such as health, racial or ethnic origin, political opinions, etc., which require higher protection.

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